Return Policy
- If the product is not genuine (Must notify within 24 hours)
- If you received a physically damaged or manufacturing defective product at the time of delivery, please provide an unboxing photo with the product sealed and packaged. The product must be returned in its original packaging with all accessories, user manuals, warranty cards and customer invoice.
- If the product is completely mismatched with the product images (Must notify within 24 hours)
- If you change your mind or misplaced an order (Product must be unused and if sealed, conserve the delivery packaging as received within 24 hours)
Procedure
- Product quality will depend on the manufacturer; we will ensure original products only.
- We will not support any software-related issues (Bugs, Improvements) as these are outside of our support policy.
- For intact products, return will not be applicable if you have “broken the seal.”
- If you cancel an order after dispatch, you must pay the delivery charges.
Refund Policy
- If we cannot provide a replacement
- If the customer changes their mind or cancels the order before the product has been shipped
- If the customer informs us to cancel the order after shipping, then delivery charges and other compensation will be taken as a penalty
- If the item is out of stock with no possibility of restocking
Refund Process
- All refunds will be fulfilled within 7–10 days after receiving and processing your return.
- If payment was completed via online gateway, the refund will be processed according to Commercial Bank procedures, which may take 7–10 working days.
- If payment was made by mobile banking, your money will be added to your desired account within 7–10 working days.
- Customer must ensure the item is delivered securely. Damaged items will not be treated under return or refund policy.
- Refunds are made through Bank Transfer.
Need help?
Contact us at support@premiumtvnew.com for questions related to refunds and returns.